I'm new to this forum but I have been a regular campaigner on other forums against unfair PCNs. I'm not an expert in the field, just yer typically annoyed citizen! I think my recent record on PCNs is about 50% cancellations.
So, onto my recent problem. I received a PCN for parking without paying in Westminster.
I am a WCC resident and besides having a residents' permit, my vehicle is registered for the pay by phone/SMS parking service.
I swapped cars with a friend of the day, and had to park in the bay for a couple of hours. I phoned the service and spoke to an operator, who helpfully added the VRN on a temporary basis (I told him I only needed it the once). After completing the new registration he passed me through to the automated service and told me that I would be making payment for the vehicle in question. I completed the automated payment and chose not to pay another 10p for an SMS confirmation.
Westminster issued a PCN and when I appealed they said the payment was made for my own vehicle, not the one I had borrowed. They have refused to cancel the PCN and have claimed that I pressed the button to pay for the wrong car.
I am certain that the operator told me the payment was for the new car, and have no memory of the automated system telling me that it was my vehicle. When I first phoned Westminster about the PCN, I was told that there would be a recording of the call (which they confirmed in a letter to me). As far as I can see they have not listened to this call.
Given that the new vehicle registration and payment were all made during the same call, do I have a case for appeal?
Any help would be appreciated.