Medway Foi

[tommy the trumpet]

Just received the following response for an FOI request to Medway on 5th April with my calculations thats 55 days, just shows they really could not give a toss:


"Thank you for your request for information, received by email on 5 April 2012. Please accept my apologies for the delay in getting back to you. I have sent your request to the appropriate service area and will get back to you as soon as they have given me the information. This will be under the Freedom of Information Act 2000 and I hope to be able to complete the request within 20 working days.

 

We may have to apply exemptions to the information that you have requested which could mean that all of part of the information  you have requested may be withheld. There may be information that you have requested that will need to be subject to a public interest test or liaison with an external agency or company which could mean the 20 day deadline will be exceeded.

 

If such an instance arises where it is not possible to return the information you have requested within the 20 working day deadline you will be informed as soon as possible.

 

If you need to make further contact regarding your request please use the reference number above.

 

For further information on the Freedom of Information Act 2000, the exemptions and how your request will be dealt with you can log onto the Medway Council website at 

http://www.medway.gov.uk/councilanddemocracy/performanceandpolicy/freedomofinformationact.aspx

 

Yours sincerely

 

Sue Blanks

Interim Customer Relations Team Leader

Business Support Services

Gun Wharf

Ext 1086

sue.blanks@medway.gov.uk

 

[Kill Switch]

So they've taken 55 days to tell you they are now working to the 20 day maximum.

Disgraceful

[Nigel W]

Yes absolutely disgusting.

Will the eventual response from Sue be Blank?!

[BAILIFFCHASER]

The way a council abuses a foi. They couldnt really give a toss in their own vaginas. Complain to the ico and they dont give a toss either.

[Monkey Girl]

There is a complaints procedure for FOIs   

[BAILIFFCHASER]

There is a complaints procedure for FOIs   

They fob you off with that as well.

[Ewan Hoosami]

They certainly do. Bonkers is an expert in getting bugger all out of Bexley council.

[tommy the trumpet]

Still no answer its now 76 days perhaps Andy McGrath can shed some light on it in the morning.

[tommy the trumpet]

So the shambolic service goes on, always onesided, if I do not pay my council tax they cannot deal with it fast enough if I receive a pcn and ignore it the consequence is amazingly fast.

But when one of their electorate (luckily I can say I did not vote for any of these less than competant people) wants to use a service they are meant to provide they really could not give a toss.

Latest response:


Further to your Freedom of Information request received on the 5 April 2012  I apologise for the delay in responding to you.  It is taking longer than we expected for the Service Department to collect and collate the information.

 

"Please bear with us, we are dealing with your request and aim to produce a response for you within the next 10 days.

 

Thank you for your understanding.

 

Yours sincerely

 

Michelle Arney

Temp. Customer Relations Compliance Officer "

So please bear with who, obviously Michelle Arney is not up to the task so why bear with her, just sack her then Medway you would be demonstrating the same sort of service you give your electorate.

Not complained at the moment (that comes later) but if I did it may get them to respond quicker, lets find out first how incompetent they can really prove they are!

[Belplasca]

So Sue Blanks is the "Interim Customer Relations Team Leader" and Michelle Arney "Temp. Customer Relations Compliance Officer"?

Do they have any permanent staff or are they all "interim" or "temp"orary?

Maybe they should look to employing some competent, permanent staff?

Bob

[tommy the trumpet]

Perhaps they have been reading this topic have just recieved the info, after a quick look there does not seem to be much mention of black paint in Saxton street. Parking attendants are mentioned but not CEO's.

[Nigel W]

Restriction on waiting by a vehicle in a parking place

16.   1)  Notwithstanding the foregoing provisions of this Order, any vehicle may wait during the permitted hours in any part of a parking place if the use of that part has not been suspended and if:-

c)   the vehicle is being used for ambulance, fire brigade, coast guard or police purposes or, not being a passenger vehicle, is being used in the service of a local authority in pursuance of statutory powers or duties provided that in all the circumstances it is reasonably necessary in the exercise of such powers or the performance of such duties for the vehicle to wait in the place in which it is waiting;

[melville-vs-medway]

Hi Nigel..

16 C)

Do you know when that was first written.. Reads to me like it was meant for the bin lorries..

    Your honor... I parked my carriage up at the side of the road, being pulled by 140 horses as they required a rest........   

[Nigel W]

This came into force on 31 March 2008.

Code 16 Parked in a permit space without displaying a valid permit.

(c) coach parking bay.

[melville-vs-medway]

So Sue Blanks is the "Interim Customer Relations Team Leader" and Michelle Arney "Temp. Customer Relations Compliance Officer"?

Do they have any permanent staff or are they all "interim" or "temp"orary?

Maybe they should look to employing some competent, permanent staff?

Bob

Hi Bob....

They're looking for staff at the moment.... Although I reckon they need to make it Full Time.... 

Working pattern:Part Time, Permanent position

Hours:22 hours per week

Salary:PO1 (£27,849 - £36,313 per annum pro rata)

Senior Legal Assistant (Information Management)
Main Purpose Of Job

To be responsible for ensuring the Council complies with its duties under access to information legislation.

To advise on and draft responses for data protection matters and requests for information.

To assist the Data Protection Officer in drafting data protection agreements and assisting on data protection across the Council.

To liaise with the Information Commissioner’s Office in respect of complaints made about the Council.

To support the Monitoring Officer, the Assistant Director (Legal and Corporate Services) and the Head of Legal Services.

To support the Monitoring Officer in Standards and Governance issues.