A lot of times today problems are created by people not complaining when things are not right, so when the odd few do complain companies can afford to deal with them. If everytime something was not right everbody complained these companies would not take the pee in the first place as customer services would cost to much to provide.
I recently had a quote from a prominent motorcycle insurance provider which dare I say was slightly excessive, upon getting a quote from a rival which was £300 cheaper, I informed them and they immediately price matched it. So not bad business for them,I sit back let them renew and they rip me off £300 and the moral of the story is never let any insurances automatically renew always at least query the price otherwise you are going to get ripped off.
I have attached below a prime example of the benefit of complaining which saved me £65 and this one only took a few e mails but it must have ruffled some feathers.
"Sky TV equipment complaint
Description:
My service was suspended then reinstated that was 2 days ago after your adviser told me it would take 4 hours. I have rung again and was passed to technical services who quite frankly did not have a clue what he was talking about and then just cut me off. I recall to get put in a que and what a surprise i am cut off again. My box just keeps showing initialising new card and by recent contacts I doubt if you have anyone competant enough to rectify this problem, if this is what you call customer service i would prefer not to be exposed to this sort of incompetence. All I am asking for is the resumption of my service is this to much to ask as I have already paid for two days service with actually no service
Customer Account Number: xxxxxxxxxxx
Thank you for your email.
I have sent signals to your viewing card number xxxxxxxxx and it will take 10 hours to 24 hours for the viewing card to receive signals.
If the problem still persits you can contact our Technical team on 08442 41 14 11, where one of our advisors will be ready to help.
Alternatively, you can book a service call since your box is out of warranty, you will be charged £65 for the Engineer visit.
This one off payment also covers the cost of a refurbished replacement box if the engineer can’t repair your existing one. Your refurbished box will also have a 90-day warranty
You can access your account at the following link:
https://mysky.sky.com/portal/site/skycom/mysky You can view your bill, view historical statements, make a one off payment, change your payment method, change your payment due date, paperless bill - request to have paper bill sent, track your order, upgrade your package, add Broadband or Sky talk, edit your profile, reset your TV PIN and manage additional user accounts for your household.
I look forward to receiving this information at your earliest convenience. In the meantime, if you need any further help, you can reply to my email.
Kind regards
My Reply,
No my problem is not resolved, so now you want me to pay £65 for you to send an engineer around to fix the problem you created in the first place. Quite frankly I would rather put that towards the cost of an hd freeview box, which would perform far more efficiently than the whole sky organisation.
Customer Account Number: xxxxxxxxxxxx
Thank you for your email.
I have booked a free service call for you. One of our engineers will visit your place on xx/xx/xxxx.
The engineer will contact you a day before the visit between 3pm and 9pm or on the day of visit between 8am and 9am with an estimated time of arrival. The contact number we have for you is xxxxx xxxxxx.
If you need to reschedule this date, you can do this online by going to
www.sky.com and logging into your Mysky account. If any details are incorrect, please call our Customer Service team quoting job reference number xxxxxxxxxx.
In the meantime you may find assistance via our online help centre at the following link:
www.sky.com/portal/site/skycom/skyhelpcentreYou can access your Sky account online at the following link below:
https://mysky.sky.com/portal/site/skycom/mysky As well as being able to access additional offers and information, you can also view your Sky account online. MYSKY will allow you to view statements, make a one off payment, upgrade your viewing package, buy additional products and much more.
I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email.
Kind regards
Sky Help Centre
http://www.sky.com MISSION ACCOMPLISHED!