Hmm. Yes, Pat, I know what you mean!
I arranged with my doctor for some routine blood tests and he told me to pick up the form from reception.
Now, at the time, I had a bad back, so it was quite hard for me to get to the surgery, but I duly turned up only to have the receptionist swear blind that the doctor hadn't issued the form. So I had to go away so it could be sorted out. Now, she could. No, that's wrong. She SHOULD have called the doctor to sort it out, but she was adamant. It wasn't there.
So I asked her to get the doctor to call me. He did, about half an hour later and I told him what had happened. He went out and pulled the form out of the folder...
I HOPE she'll be more careful another time. But I doubt it.
Anyway, she was rather sheepish when I went back later that day. But I should not have been put through all that additional trouble and pain...
Bob