Author Topic: UKPC threaten pensioner and deny keeper right of appeal  (Read 3010 times)

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Offline Ewan Hoosami

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UKPC threaten pensioner and deny keeper right of appeal
« on: 01 April, 2015, 10:50:10 PM »
Quelle surprise, standard operating procedure in the rotten parking industry.

http://www.thecourier.co.uk/news/local/dundee/gallagher-retail-car-park-firm-ukpc-sends-threatening-demand-letters-to-pensioner-who-doesn-t-drive-1.778533

Gallagher Retail car park firm UKPC sends threatening demand letters to pensioner — who doesn’t drive

By ALAN WILSON, 10 January 2015 9.01am. Updated: 9.02am.


A Fife woman has been left distressed after being threatened with court action by a parking company — despite not being a driver and not having been in the Dundee car park when the ticket was issued. :o

Bungling parking company UKPC threatened to send in sheriff’s officers to demand money from the pensioner, who is in her eighties, after sending their letters to the wrong address.

Despite the woman’s family contacting UKPC, they continued to send letters demanding payment of £100 for flouting parking regulations and this week a final demand arrived through her letterbox.

The woman’s son decided to take matters into his own hands and traced the car owner, who lives nearby.

Now the 68-year-old St Andrews woman has contacted the firm to try to clear up their error.

Margaret Watson said she was shopping at the Gallagher Retail Park in Dundee in November and did not realise her car did not have a ticket on it.

She said: “I knew nothing about it until the woman’s son called to say his mother was really upset as she had been getting letters demanding payment of a parking fine she knew she wasn’t responsible for.

“The woman’s family had written to UKPC saying she wasn’t responsible but they kept sending the letters. They even went to the police to ask for their help in tracing the car owner but they couldn’t help.

“Eventually the woman’s son got photos from UKPC of the car and he found us and that’s when we realised what had been happening.

“We had only been in the car park for 40 minutes and must have forgotten to put a ticket on. I called UKPC yesterday and told them it was my car and they agreed to take the elderly woman’s details off their computer, which is good.

“But the woman on the phone said they would now be sending me the demands.

“They’re demanding £100 plus another £60 if the sheriff’s officers have to come out, but I pointed out that their letter says I have 35 days to appeal the ticket.

“I said I hadn’t had the chance to appeal but the woman said they had sent out letters informing me of the appeal process — I said ‘Yes, but to the wrong person.’ :o

“But they don’t care, they’ve been badgering her even though her family pointed out their mistake.

“I spoke to her on the telephone and she was very agitated and upset, she’s in her eighties and you can understand why she would be upset about getting these final demands and threats about court action, especially when she couldn’t do anything about it.

“The thought of sheriff officers coming to her door was very distressing for her.”

The Courier asked UKPC: “Are you or have you already taken steps to remove the elderly lady’s details from your system so she doesn’t receive any more final demands for payment of a charge she didn’t incur?

“Are you or will you officially apologise to the elderly lady?

“Will you now be dropping the case altogether or do you intend to pursue the action against Mrs Watson?”

A spokesman for UKPC requested further information in order to fully investigate the matter.

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On a technical note, UKPC Ltd have satisfied the BPA Ltd's rigorous compliance criteria (paid their membership fees) and have set themselves apart as operators at the level of BPA Ltd best practice. The BPA Ltd admits that better regulation is needed  for the industry, as do we all.
Appealing to the council is like playing chess with a pigeon. You might be a chess grand master but the pigeon will always knock all the pieces over, shit on the board and then strut around triumphantly.

Offline Pat Pending

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Re: UKPC threaten pensioner and deny keeper right of appeal
« Reply #1 on: 02 April, 2015, 12:17:28 AM »
This is UKPC who regularly issue bogus demands with menaces for Car Parks they do not have any dealings with. A failed clamping company doing what it does best. Demanding money with menaces!!! the quicker these Bastards are put out of business the better.  <Swearyangry>
 
Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Beer in one hand - chocolate in the other - body thoroughly used up,  totally worn out and screaming "WOO-HOO, what a  ride!!"

Offline The Bald Eagle

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Re: UKPC threaten pensioner and deny keeper right of appeal
« Reply #2 on: 02 April, 2015, 11:36:31 AM »
One for the evidence pack I think.   <Swearyangry>
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Offline DastardlyDick

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Re: UKPC threaten pensioner and deny keeper right of appeal
« Reply #3 on: 02 April, 2015, 04:34:08 PM »
Are these not the same crooks (allegedly) who are currently in Court in Aberdeen with the threat of Arrest Warrants being issued if they don't turn up?

Offline BGB

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Re: UKPC threaten pensioner and deny keeper right of appeal
« Reply #4 on: 02 April, 2015, 05:35:42 PM »
Are these not the same crooks (allegedly) who are currently in Court in Aberdeen with the threat of Arrest Warrants being issued if they don't turn up?

No.  That is DEAL/CEL.

Offline Ewan Hoosami

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Re: UKPC threaten pensioner and deny keeper right of appeal
« Reply #5 on: 02 April, 2015, 05:37:54 PM »
You beat me to that one BGB 

No, unfortunately. UKPC are different crooks entirely (I must praise you for your accuracy, that's a dictionary definition of UKPC). The actual crooks you are thinking of are in fact Civil Enforcement Limited or CEL. Pranky did a little piece on them,

http://parking-prankster.blogspot.co.uk/2015/02/civil-enforcement-ltd-in-criminal-case.html

So the latest on that case is that they had an intermediate diet hearing on 31st March which was adjourned until mid-April. There could be around two hearings before Hamish McFist of HMP Grampian gets his new cellmates.



I can however see a future where the UKPC crooks have their collars felt as well. They have also been trying their hand at bastardising the scottish justice system in the same way that BPA Ltd members have bastardised the english justice system. Then there's Parking(sh)Eye(sters), among others. It's fair to say there's a few poopers twitching in the parking industry at the moment.

Appealing to the council is like playing chess with a pigeon. You might be a chess grand master but the pigeon will always knock all the pieces over, shit on the board and then strut around triumphantly.

 


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