Author Topic: Proof that ANPR cameras in car parks don't work  (Read 133959 times)

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Offline Web Admin

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Re: Proof that ANPR cameras in car parks don't work
« Reply #165 on: 17 October, 2018, 12:40:54 PM »

PARKING MAD Driver baffled after receiving £100 parking fine when his broken down car was on the back of a TOW TRUCK at service station

He only pulled into service station because his car had overheated and it wouldn't start again

A DRIVER'S day went from bad to worse when he was given a £100 parking fine -- while his car was on the back of a TOW TRUCK.

James Cook, 22, was on his way to a romantic break in Scotland with his girlfriend when his car overheated.

Ridiculous ... James Cook's parking fine correspondence

Driver ... James was on his way to Scotland for a romantic getaway with his girlfriend

His journey ended at Knutsford Service Station in Cheshire -- half way from his home in Leamington Spa to the Scottish border -- when steam started billowing from his car's bonnet.

He called the RAC who tried to fix the motor but had to tow it away three hours later.

Not only was his holiday ruined, but days later James received a letter from a car park operator saying he was being fined £100.

CP Plus Ltd said he had overstayed the two hour parking limit -- despite the fact his car had clearly broken down.

The company demanded he pay the fine, which could be reduced to £60 if he paid within two weeks.

Mr Cook, who works as a photo processor, said: “I just burst out laughing.

“The first thing I saw was the pictures. I thought ‘someone is having a laugh here’.

“I couldn’t believe it. I appealed it straight away.

Apology ... Parking company saw its error after James fought back

“They asked me to send them the evidence, so I just wrote to them and said ‘you have sent me the evidence you jokers’.

“Two days later they wrote back to say they were cancelling the fine.”

He added: “It doesn’t look like an automatic thing to me. It looks like someone has put those pictures in the boxes and it’s been through a person.”

An email from CP Plus to Mr Cook sent on Monday confirmed the fine had been cancelled.

It read: “In light of your claims, the representations stated in your appeal have been noted and upheld.

“We apologise sincerely for any inconvenience and can confirm that this notice has been cancelled in full and no further action will take place on this occasion.”

Offline Web Admin

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Re: Proof that ANPR cameras in car parks don't work
« Reply #166 on: 17 October, 2018, 01:03:14 PM »

Grandfather fined £100 for spending too long in McDonalds car park - after visiting twice in one day

Robert Newton was shocked after he was hit with the fee after he had his lunch at the fast food venue and then went back later to buy his grandchildren a happy meal

Robert Newton drove off but came back 10 minutes later with his grandchildren

A granddad claims he was handed a £100 fine for spending too long in a McDonald's car park after he went twice on the same day.

Robert Newton popped into the fast-food chain's restaurant on his way to pick up his grandchildren.

Feeling peckish, the 59-year-old had a deli chicken wrap and eat it in the car park , before driving off 10 minutes later.

After picking up his granddaughter and grandson in nearby Gillingham, Kent, he then went back to the restaurant to buy them a Happy Meal.

Once he had ordered, Robert again parked in the restaurant car park in Sittingbourne, Kent, so his grandchildren could eat their meals and left shortly afterwards.

But he was shocked to receive a letter from company which operates the car park claiming he owes them £100 for spending more than two hours on the land.

The 59-year-old was shocked to receive a letter from the car parking management company in the post

Robert said: "I drove though the drive-thru and parked up in the car park to eat it and then drove off and out of the car park about 10 minutes later.

"I then drove to Sheerness to pick up my grandson Connor and granddaughter Ellie as they were staying with my wife Deborah and I for a week during the summer holidays.

"I decided I would pop back into the McDonald's on the way back to Gillingham to get them both a Happy Meal.

"A week later I got a letter from the firm which operates McDonald's car parks which stated I had overstayed my allowed time in there.

"The letter said I'd been parked up there for 123 minutes - that's more than two hours.

"It is stupid their cameras can clock me going in for my meal but not going out again but can then clock me going out later with the grandchildren.

"The system does not work properly and getting a letter telling me I owe £100 is not a laughing matter.

"I don't understand how the camera didn't see that I had exited the car park and then drove back in later."

The letter allegedly said he had been parked for 123 minutes

Robert, who suffers from arthritis, said he intended to appeal.

A McDonald's spokesperson added: "At a number of our restaurants, parking restrictions are in place to ensure there is adequate parking for all customers.

"Where restrictions are in place, we work with industry-approved contractors to ensure any restrictions are clearly signposted and communicated.

"McDonald's does not profit from any penalty charges and if a customer feels they have been wrongly ticketed we would encourage them to get in touch with the third party contractor who issued the ticket."

Offline Web Admin

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Re: Proof that ANPR cameras in car parks don't work
« Reply #167 on: 17 October, 2018, 01:20:39 PM »

Mum ‘told it’s against the law to visit retail park twice in a day’

She parked at this retail centre (Picture: Google)

A woman says she was told it’s against the law to shop at a retail park twice in one day. Keri Ewins, 42, said she visited the out-of-town shopping area in the morning, parking her car to pick up some things at Home Bargains on the morning of November 10.

She drove off, then got on with the rest of her day including going to a doctor’s appointment and the school run. Later in the afternoon, she returned to the retail park to go to Halfords at Christchurch Retail Park near Bournemouth. Just a normal day, right?

Why are we telling you this? Well, apparently going back to the retail park was against the law. Obviously, it isn’t actually – but Keri, a healthcare assistant from Lymington, says that is what she was told when she received an £85 fine in the post.

The private company which runs the car park said she had been parked there for six hours and forty minutes, even though she had actually driven off and come back during that time.

Highview Parking said they weren’t able to rewind the CCTV to find out if she had left the area and returned, according to Keri. ‘When I phoned them, they were so rude, saying I had to pay the £85,’ Keri told the Bournemouth Echo.

‘They also said that once you have been to the car park, you couldn’t return within four hours. ‘I mean what if I was an elderly person and forgot to get dog food or something and then had to go back? They said that was breaking the law. It’s just ridiculous. ‘I’ve been back to the park and taken a picture of the signs. All they say is that you can’t park for longer than three hours and return within one.’

Keri added: ‘It also doesn’t allow for if you are dropping someone off or picking them up. ‘I can prove I wasn’t there for six hours because of the appointments I had.

‘£85 is a lot of money; I’m just not paying it. If they want to take me to court they can. ‘I’m really worried vulnerable people have had the same happen to them and hope this might warn people.’ has contacted Highview Parking for comment.

Commenting on the original article, others said they had experienced similar problems at the same retail park. Carol Faulker wrote: ‘My elderly disabled parents received a fine here because they had parked for over three hours. They had parked outside Costa in a disabled space and gone for a coffee, then moved the car to outside Petsathome into a disabled space to do some shopping.

‘After this they then decided to eat at Pizza Hut, so moved the car there. So yes they were there for more than three hours because they were using all the retailers!

‘I wrote on their behalf and the fine was canceled but it should never have been given. They are elderly and it worried them terribly.’

Offline The Bald Eagle

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Re: Proof that ANPR cameras in car parks don't work
« Reply #168 on: 29 November, 2018, 12:46:35 PM »
#135, 136 and 137

From Hansard


Sir Greg Knight
#135 The hon. Member for Warrington South (Faisal Rashid) mentioned one of many cases in which usually pensioners, although not always—some of the cases that have come to my attention have involved pensioners—type one digit of their registration number into the machine incorrectly and the machine does not allow for any correction of the details already entered. The fee is nevertheless paid, but a ticket is issued. So, for many people, parking on private land can be a traumatic and expensive business.

#136 One of the reasons why we need a mandatory code now is that technology is being used to provide evidence. The growing misuse of automatic number plate recognition cameras is a particular worry to me. Cameras ostensibly enable private parking companies to keep a record of exactly how long a motorist has remained in a car park and provide photographic evidence if they exceed the time they have paid for. They say that the camera never lies, but things are not always as they seem.

In one car park at a fast food restaurant in Nottinghamshire that is policed by CCTV, drivers are told they must not enter the car park when the restaurant is closed. However, the signage telling them that is ​located inside the carpark itself, along with the details of the opening times of the restaurant, making it impossible for a motorist to know before they enter the car park whether they will receive a private parking notice.

#137 At another private car park at a fast food outlet in Enfield, a driver was recently issued with a parking charge notice for overstaying. In this case, the motorist visited the restaurant twice in one day. The ANPR cameras recorded her leaving the car park on the first visit and returning for the second. By using the photos the wrong way around, the car park operators tried to charge her a penalty for a period when she was not even in the car park.

Offline The Bald Eagle

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Re: Proof that ANPR cameras in car parks don't work
« Reply #169 on: 04 February, 2019, 10:01:50 AM »

Drivers 'fined in error' at Crowborough station car park

Motorists say they have been given tickets for parking in a car park they haven't actually left their cars in.

Since the introduction of new cameras which read number plates, many people doing drop-offs and pick-ups at Crowborough claim they have wrongly received £100 penalty notices.

Thameslink Govia said this was due to dirty number plates or cars driving too close together, and anyone who believes they have been wrongly fined can appeal.

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Offline Ewan Hoosami

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Re: Proof that ANPR cameras in car parks don't work
« Reply #170 on: 06 February, 2019, 03:59:00 AM »
Hmmmm.......... as well as using a monumentally useless ANPR system, Indigo are also ignoring the monumentally useless BPA Ltd's monumentally useless Code of Practice.

14 Misrepresentation of authority

14.2 You must not use terms which imply that parking is being managed, controlled and enforced under statutory authority.This includes using terms such as ‘fine’,‘penalty’ or ‘penalty charge notice’.

I suspect that the BPA Ltd's top investigator is ready to spring into action as we speak

Appealing to the council is like playing chess with a pigeon. You might be a chess grand master but the pigeon will always knock all the pieces over, shit on the board and then strut around triumphantly.

Offline The Bald Eagle

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Re: Proof that ANPR cameras in car parks don't work
« Reply #171 on: 18 February, 2019, 10:41:05 AM »

Any system that allows a driver to register a number plate that has not been picked up by the ANPR cameras is not fit for purpose.

What is even more scary is that if you went to the magistrates court and lost, you would earn a criminal record.


St Albans driver forced to pay “unfair” parking fine after number plate mix-up

A frustrated driver has spoken out about automated parking systems issuing “unfair” tickets at St Albans City Station.

A copy of Sally Cartwright's PCN. Picture: Sally Cartwright

Sally Cartwright and her husband were going into London one evening, parking in St Albans City Station Car Park on Station Way and paying for the right date and time period with her card.

A couple of weeks later, she was shocked to receive an £100 parking fine in the post - reduced to £60 if paid in 14 days.

It read: “The Byelaws were made under section 219 of the Transport Act 2000 as amended under the Railways Act 2005, and an offence has been committed by breaching Byelaw 14.

“Having identified that an offence has occurred, your data has been released by the Driver and Vehicle Licensing Agency as our client has reasonable cause (under Regulation 27(1)(e) of the Road Vehicles (Registration and Licensing) Regulations 2002).”

Calling the appeals number listed, she was told her registration plate was inputted incorrectly and, despite having proof of payment on her bank statement, the fine still stands.

She said: “I would never dream of not paying for a parking ticket and I did buy a ticket - maybe there was something wrong with the number plate but it doesn’t mean I didn’t pay. It was quite an aggressive letter and they were so unhelpful saying ‘If you appeal it, the fine will be more, you will have to pay £100 and there will be no way back’.”

Seeing as Sally’s car number plate is similar to her husband’s, she believes it was a simple mix-up.

Worried by the legal threats in the letter however, Sally reluctantly paid the fine - plus a handling fee. She said: “I was really upset and stressed at the audacity of it, that they can get away with it.”

Sally was shocked to discover a number of people recounting the same ordeal on a Facebook group called All About St Albans.

“A lot of people haven’t paid it but I was too nervous to do that and I think that is what happens. A lot of people are so frightened by it they pay, and so they are going to keep getting away with it. I will never park in that car park again. I will walk in the rain if I have to.”

A GTR spokesman said: “Our parking contractor advises customers who believe they have been issued with a penalty notice wrongly to make a formal appeal in order to avoid the penalty being increased.

“If the customer can show through the appeal process that they did pay the correct parking charge, the notice will be withdrawn.”

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Re: Proof that ANPR cameras in car parks don't work
« Reply #172 on: 12 March, 2019, 01:05:56 PM »

York Costa drive-through customers fined - by cameras at car park next door

COFFEE lovers using a Costa drive-through in York are being hit with parking penalties - from the camera system at the car park next door.

A CCTV security system at the car park next to the Costa branch in Layerthorpe - which is used by customers at the neighbouring Travelodge - is believed to be snapping people using the coffee drive-through in error.

Helen Appleby, 53, says she received a £100 penalty after the cameras mistakenly captured her entering the drive-through on Christmas Eve and leaving the drive-through on New Year’s Eve, despite visiting the cafe several times in between.

The camera is run by parking management company APCOA, which says that where a “technical problem” occurs, it will cancel a parking charge notice. Travelodge doesn’t own or run the car park, although its guests park there.

Mrs Appleby, from Market Weighton, travels into York to work at York Hospital every day.

She said: “I go to Costa most mornings to get a coffee on the way to work.

“I got the penalty letter through the post saying that I had been staying at the Travelodge hotel for a week without paying.

“The camera is capturing drivers as they enter the drive-through as though they are hotel customers using the car park but not when they leave the Costa car park. So, when I next go back through and drive out it thinks I have been there all the time.

“I understand this is a mistake but if you are not from the area you may just take the penalty and pay it.

“I have got 28 days to pay the fee which means ringing the company to try to get a rebate.

“People who are working fulltime do not have time to seek refunds from the company. It has put me off going back to the Costa at Layerthorpe.”

Billy Morfitt, 22, from York, a CCTV and security installer for FRS York, said he received a letter last week for a penalty of £60 for allegedly leaving his car at the car park between December 17 and 18.

He said: “I went to Costa drive-through on December 17 and 18, after I dropped my girlfriend at work. However, on the letter I received from APCOA last week, they said that I arrived on the 17th and left on the 18th. But, the photo they sent is of a different car leaving the car park on December 18.

“Consequently, I have received a £60 penalty that will rise to £100 if I don’t pay it. The camera is for the Travelodge hotel, not Costa, but due to this fiasco we don’t even go to Costa anymore on a morning because it isn’t worth the hassle.”

A spokesman for Costa said: “We understand how frustrating this must be for our customers. The car park is operated by a private parking company and unfortunately we have no control over any action they have taken. We have been in touch to make them aware of the issue and we’re hoping for a swift resolution.”

In a statement, Travelodge said it did not own or run the car park.

An APCOA spokesperson said: “APCOA operate a fair and proportionate appeals process for parking charge notices in accordance with our membership of the British Parking Association. Where a technical problem occurs, APCOA will cancel a parking charge notice.

“We do not comment on ongoing cases, but will take the necessary steps to ensure a proportionate approach is taken.”

Offline Overlord

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Re: Proof that ANPR cameras in car parks don't work
« Reply #173 on: 12 March, 2019, 06:59:46 PM »
They've done this on purpose hoping that some people will just pay up to avoid the hassel! All these parking companies are scum.


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