Author Topic: Proof that ANPR cameras in car parks don't work  (Read 178092 times)

0 Members and 1 Guest are viewing this topic.

Offline Web Admin

  • Administrator
  • Follower
  • *****
  • Posts: 773
Re: Proof that ANPR cameras in car parks don't work
« Reply #195 on: 11 February, 2020, 06:48:23 AM »
#163

ANPR is not fit for purpose if it allows entry of a VRN it does not recognise.

===========================================================


Nurse's anger at £60 parking fine for making tiny mistake after gruelling night shift

Hull Royal Infirmary nurse Karen Stockdale was hit with the fine after parking outside a train station after a night shift. Parking firm Smart Parking have refused to cancel the whole fine.


Karen was hit with the barmy fine in January

A nurse has hit out at a private parking firm which slapped her with a £60 fine even though she paid for a ticket.

Karen Stockdale, 58, was charged after entering her registration details incorrectly following a gruelling night shift at Hull Royal Infirmary.

She was fined after parking at Paragon Station before a trip to see her brother in Norwich.

Karen claims she can prove she paid for the ticket, and says the car left within the allotted time.

But weeks later, she received a letter demanding she pay a £60 parking charge after she failed to enter her details correctly.


She told HullLive: “I’m fuming. I was getting a train and I’d just come from a night shift at the hospital.

“I put money in and thought I’d put the digits in and the ticket came out. I got the ticket and put it in the car and thought nothing of it.

“And then a few weeks later, I got the letter saying I was charged £60.


Karen kept the ticket as proof

"They know my car and they know my ticket belonged to it. Why allocate the ticket if I’ve not entered the registration?

“I’d normally just pay it but I’m that p****d off about it. I put the time in and they have footage of the car but it’s just because I didn’t put three digits in the machine.”

After receiving the charge Mrs Stockdale wrote back to Smart Parking to appeal the fine.

The firm acknowledged the fact that she purchased a ticket, and wiped £20 from the fine – but demanded that she pay the rest.

She added: “It was an honest mistake. It’s ridiculous."

https://www.dailystar.co.uk/news/latest-news/nurses-anger-60-parking-fine-21448639







Offline Web Admin

  • Administrator
  • Follower
  • *****
  • Posts: 773
Re: Proof that ANPR cameras in car parks don't work
« Reply #196 on: 21 February, 2020, 08:54:11 AM »
#164


PARKING MAD Furious dad hit with £70 parking ticket during son’s hospital visit because it took him 45 minutes to leave car park

James Gratton
20 Feb 2020, 15:03Updated: 20 Feb 2020, 15:03


AN OUTRAGED father has been hit with a £70 parking ticket after it took him 45 minutes to leave a hospital car park.

Scott Michael Clarke was visiting Lincoln County Hospital for an appointment for his one-year-old son who had broken his leg when he was struck with the harsh penalty.


Scott Clarke was fined £70 after being stuck in a queue to exit Lincoln County Hospital

The 31-year-old from Sleaford, Lincolnshire, paid £1.70 to park outside the hospital during the check-up, before returning with 30 minutes to spare.

But banked up traffic in the car park made it almost impossible to leave his space, with it taking 45 minutes to reach the exit where the automatic cameras recorded his registration.

He was shocked when he received the ticket last week, which stated he could face legal action if he failed to pay.

Scott said: "We got in the car with the ticket and went to leave but then that's when we noticed all the traffic.


The 31-year-old was taking his one-year-old son for an appointment after he broke his leg

"The main road was packed and not moving. It took us 45 minutes to get out of the car park.

"We didn't think anything of it as we had paid, but then a few weeks later we received the letter.

"We tried phoning but there was no way of calling them, so we sent a copy of the ticket and a letter to Parking Eye thinking it was all sorted until we got another letter."

Scott plans on fighting the ticket with the parking firm.

He said: "Getting the ticket in the first place when we know we paid and the fact that getting it was due to something out of control with the traffic is horrendous.

"I definitely believe the system needs changing because if it's happened to me, who else will be next?

'Some little, old lady that will just end up paying as she doesn't know how to use the internet and can't appeal."

A Parking Eye spokesperson said: "In this case the motorist was 28 minutes over the time purchased.

"We are not aware that there were any delays in exiting the car parks on this date.

"In the event that a motorist stays beyond their time purchased they are able to pay for additional time via the good2go website up to 24 hours after leaving the car park."

https://www.thesun.co.uk/motors/11004776/dad-hit-parking-ticket-during-sons-hospital-visit-car-park/

Offline Web Admin

  • Administrator
  • Follower
  • *****
  • Posts: 773
Re: Proof that ANPR cameras in car parks don't work
« Reply #197 on: 25 February, 2020, 07:12:45 AM »
#165

Parking Eye admits 'technical problem' led to people being wrongly charged for parking at the Moor Park Health and Leisure Centre in Bispham

A pensioner was sent a parking ticket following a trip to the Moor Park Health and Leisure Centre in Bispham - despite staying there for just 39 minutes.

By Michael Holmes
Monday, 17th February 2020, 5:00 pm - Updated Monday, 17th February 2020, 6:50 pm


Garry Hamer accused the Parking Eye cameras of being out of order, saying he should have been fine to park at the Bristol Avenue facility for two hours.

The 82-year-old, of Boston Avenue, a retired bakery sales manager, said: "If they are faulty, they should switch them off."

Parking Eye initially insisted Mr Hamer had "parked in the emergency drop-off zone", which has a 20-minute limit, but later admitted: "A technical problem was identified with our systems and was resolved later that day and no further issues have since been identified.


Garry Hamer, 82, was sent a demand for 70 after parking at the Moor Park Health and Leisure Centre, in Bristol Avenue, Bispham, for 39 minutes. Parking Eye has now admitted an error with its system and cancelled the fine

"Affected motorists have now been notified in writing and we expect no further complications to arise."

Mr Hamer, who drives for Trinity Hospice and also helps with maintenance at the All Hallows church, said he was sent a £70 ticket after a trip to the centre on Wednesday, January 15.

He took it into the reception desk, where he said a worker took out a wad of complaints and told him to "join the queue" of disgruntled motorists.

"Even the staff are being fined for parking," Mr Hamer said. "Apparently the cameras have been faulty for quite a while," he added, saying those ticketed since the malfunction should now be refunded.

The centre has a council-run swimming pool, gym, and library, as well as three GP practices and a pharmacy, and a cafe. A children's play area and small all-weather sports pitch are outside.

Its 230-space car park is owned by pharmacy and medical real estate firm Assura, which tore up tickets handed out to confused drivers after the cameras were installed by Parking Eye in August 2017.

The restrictions, brought in because the car park was regularly rammed, leaving people struggling to find a space, allow for two hours' free parking - or three if drivers enter their details - in a regular space.

Some 61 signs warn of the limits.

Mr Hamer insisted he did not park in a disabled spot or the short stay area, saying he was "right round the back" of the car park.

Another man, David Wood, got a ticket after his daughter, Red Marsh School teacher Heather Wood, 34, used his Seat Ibiza to take her son Paddy, one, for a doctor's appointment on Monday, January 20.

The 63-year-old, of King's Walk, Cleveleys, said photographs showed her driving into and out of the car park, with the ticket claiming she parked in either a disabled space or the short stay zone. He said there was "no evidence" that she did, and said: "She is vehement that she parked in a proper space. They parked round the back."

Mr Wood said he wrote about his experience online, and heard from several others who said they have been in a similar situation.

"Some people have paid because they did not want the hassle," he said.

Mr Wood said his daughter stayed in the car park for an hour and one minute. He said he was prepared to take his fight to court, although Parking Eye cancelled his ticket after being contacted by The Gazette.

"I wonder if they are going to cancel all the other tickets they have issued when they were having technical issues," Mr Wood said.

An investigations team was "looking through the cases to double-check", a spokesman for the firm said, and will "automatically cancel and let people know".

Writing on Facebook, Luce McMillan urged Mr Wood to take his ticket into reception at Moor Park, and added: "They will deal with it. They said the camera is faulty. I got a fine for driving off the car park. I made the mistake of paying the fine in a panic. I hate owing anything, then I got another so I went to ask and the lady at the desk had hundreds all piled up and ready to sort out."

Ann Burton added: "I have had four this week. Apparently they have an issue with cameras. I am taking my latest two in tomorrow; reception just take them off you. [They] accused me of parking in a disabled bay for two hours - rubbish. They are a damn pain."

And Jenny Slater said: "Mum's had a few as she's a member there. They've been sorted by the reception."

Norbreck councillor Maxine Callow, who helped get Mr Hamer's ticket thrown out, said she has dealt with several complaints about the cameras.

She said: "What concerns me is we have vulnerable people going to the doctors who don't feel very well and are waiting for test results, and the last thing you want is a parking system that appears not to be working properly."

Assura, which owns the car park, said: "We're sorry to all patients who have received tickets in error due to the current problems with Parking Eye’s cameras.

"We have asked Parking Eye to ensure that these are cancelled immediately. The system is there to ensure that all users of the building can get a space when they need to, so we are working to make sure these issues are resolved quickly.”

Local MP Paul Maynard, who represents Blackpool North and Cleveleys for the Conservatives, wrote to the company when motorists were caught out by the new rules in 2017.

An aide today said his office will help those who have been affected if they get in touch.

Last week, a picture was posted to the Facebook group Bispham Chat, which has more than 10,000 members.

It purported to be a notice from the council's leisure department and warned: "Parking Eye will be doing patrols of the car park and ticketing cars that have been illegally parked."

Mike Pollard said in a comment: "It appears 'some' people had been parking on the hatched areas, taking up two bays, blocking doorways and restricting free access for ambulances."

Mr Pollard, who has spoken out against the use of parking cameras elsewhere on the Fylde coast in recent years, added: "It's no wonder they've brought a patrol in."

PROLIFERATION OF AUTOMATIC PARKING CAMERAS

ANPR cameras work by automatically scanning the registration plates of vehicles. Traffic police officers use them to tackle uninsured drivers and dangerous vehicles, with their on-board system checking reg plates against a huge database and flagging up any that don't appear to be taxed, insured, or have a valid MoT. They are also used on motorways to track suspects and solve and prevent crime.

But they are also now being used, on an increasingly regular basis, to enforce restrictions on car parks. In the past, motorists had to hope eagle-eyed wardens didn't clock them parking for too long where they should not have been. But now every single vehicle can be checked by one or two cameras in an instant, with invoices sent through to the post to their registered keepers.

Supermarkets, hotels, and leisure parks all now use the cameras.

Last year, the introduction of cameras at the Festival Leisure Park in Rigby Road, central Blackpool, caused controversy.

Some drivers were caught out and fined after a three-hour restriction was brought in, though people can register to stay for longer.

Those in favour of the cameras claim they crack down on those who take up spaces they shouldn't, freeing up much-needed spaces for customers and patrons.

But others claim they are simply cash-cows, targeting motorists for money.

Coun Tony Williams, the opposition leader at Blackpool Council, said previously: "They are not issuing 'fines'; they are private parking charges issued by aggressive private parking companies who then bully those who they state have over-stayed their welcome by threatening them with court action."

HOW TO APPEAL A PARKING EYE CHARGE

Parking Eye said it does not take appeals over the phone. It said they must be done "in writing to ensure a fully audited" process.

They can be filed online at www.parkingeye.co.uk/contact-us, or by post by writing to: Parking Eye Limited, PO Box 117, Blyth, NE24 9EJ.

"You must attach any evidence with your appeal and we will aim to respond within 21 days."

https://www.blackpoolgazette.co.uk/health/parking-eye-admits-technical-problem-led-people-being-wrongly-charged-parking-moor-park-health-and-leisure-centre-bispham-1757184

Offline Web Admin

  • Administrator
  • Follower
  • *****
  • Posts: 773
Re: Proof that ANPR cameras in car parks don't work
« Reply #198 on: 06 April, 2020, 11:59:47 AM »
#166

Man’s fury after getting a parking ticket at Lincoln County Hospital despite paying to park

He was not happy

ByAshley Franklin
13:31, 4 APR 2020 UPDATED13:32, 4 APR 2020



The man got the parking charge while attending an appointment at Lincoln County Hospital

A man has told of his confusion after being slapped with a parking fine at Lincoln County Hospital despite paying for a ticket.

The man parked up in the hospital’s car park to attend a medical appointment on January 29 earlier this year.

He headed up to the machine outside the main entrance and paid for four hours on his card.

But to his astonishment, less than a week later, a letter arrived at his Lincoln home from ParkingEye, the private firm who govern the car park, with details of a £60 parking charge, which he was told would rise to £100 if not paid on time.

The 62-year-old, who didn’t want to be named, said: “I was rather annoyed when I got the letter as I knew I had paid.

“Why should I then have to pay a £60 to a £100 fine for attending a hospital appointment, which was actually quite critical to my health?

“Why was I being penalised for parking in a hospital car park that I had paid to park in?

“There was no chance I was paying it.”

The man instantly launched an appeal, including proof of his bank statement, which clearly showed he had paid to park.



After further bouts of correspondence, the firm wrote to the man to explain that the charge had occurred because the registration plate entered had not matched up.

Although the man says he is not sure how that could be the case when a picture of his car came up on the screen while paying.

He said: “I don’t know how I could have been in the wrong because the picture of my car came up when I was on the machine.

“If I had typed in the wrong registration plate wouldn’t a different car have come up?”

ParkingEye has since agreed to scrap the fine as a “gesture of good will”.

In a letter to the man seen by Lincolnshire Live, the company wrote: “We understand that receiving a parking charge notice may be inconvenient. However, issuing parking charges for breaches of the parking terms and conditions at this car park is necessary to ensure a better overall parking experience for all users of the facilities.

“As a gesture of good will, we can confirm that this parking charge has now been cancelled and there is no outstanding payment due.

“To avoid potential future inconvenience, we would kindly request you follow the parking terms and conditions displayed on the signage throughout the car park and ensure the correct vehicle registration details are input on any future visits to this car park.”

https://www.lincolnshirelive.co.uk/news/lincoln-news/mans-fury-parkingeye-lincoln-hospital-4020224

Offline Web Admin

  • Administrator
  • Follower
  • *****
  • Posts: 773
Re: Proof that ANPR cameras in car parks don't work
« Reply #199 on: 11 April, 2020, 04:52:25 PM »
#167

Evesham drivers refuse to pay 'wrongly' sent out parking tickets, including one claiming a car was parked there 24 hours

9 April 2020 By Sam Greenway
Senior Reporter/Business




FRUSTRATED drivers, hit with car parking tickets on an Evesham car park, are demanding they are cancelled after claiming the cameras on the site are not working properly.

Dozens have people have said they have wrongly received tickets for stays allegedly over the allowed limit of three hours, on the Sinclair Retail Park's car park near to Aldi and TK Maxx.

And one reader has even told us about a ticket from Car Park Management (CPM), demanding a £60 payment rising to £100 if not paid within 14 days, given for an alleged stay over 24 hours.

Mellieha Colmer said: "My mum visited on the morning of March 19, and went back on March 20 morning.

"Yet they've said she was there the whole time.

"My mum is in her 70s, she has been trying to go out in the morning to shop when it is less busy. But this is just added stress at this time.

"There are at least 40 people (with similar stories).

"The problem is, as I guess no one is working in their office, you phone their number and all it says is you can appeal.

"We are appealing - she wasn't parked there 24 hours."

Sarah Emily Watt, from South Littleton, said her husband popped out to visit Aldi and Home Bargains, on Sunday, March 1.

Mrs Watt said: "He went at 9.15am, but with everything happening at the moment, he had forgot shops don’t open until 10am on Sundays so left.

"He was only on there to turn around and drive straight out.

"He went back around 12.15pm, went into Aldi quickly - only around 10 minutes - and left at 12.26pm.

"He has now been sent a ticket saying he was on there three hours, 13 minutes.

"They have sent a photo of our car entering 9am, and then one of it leaving at 12.26pm.

"There is no way we are paying it - they just need to check the CCTV.

"We spoke to the shops there, but they say it is private land, managed by CPM.

"This must have been going on throughout March.

"It has put us off going there now."

On social media Evesham residents posted pictures of tickets they had wrongly received.

This paper has attempted to contact CPM through an email to their head office about the claims,

No one responded before our deadline.

https://www.halesowennews.co.uk/news/regional/18368867.evesham-drivers-refuse-pay-wrongly-sent-parking-tickets-including-one-claiming-car-parked-24-hours/

Offline Web Admin

  • Administrator
  • Follower
  • *****
  • Posts: 773
Re: Proof that ANPR cameras in car parks don't work
« Reply #200 on: 05 July, 2020, 01:14:27 PM »
#168

KFC customers receive £100 parking fines after queuing at drive-through for too long

17 June 2020


Hungry KFC fans queuing up at a Wirral drive-through for their favourite takeaway

KFC customers were shocked after they received £100 parking fines for waiting too long at a drive-through.

The unsuspecting chicken lovers did not realise they were queuing in a privately owned car park in Wirral, Merseyside, to buy their meals.

The parking charge notices were issued to people who waited longer than the 75 minutes permitted at the reopened takeaway in Rock Ferry.

This was despite long queues that left people with waiting times of more than two hours.


Customers were shocked to be hit with £100 parking fines for waiting too long in the privately-owned car park

Even though none of the customers were in parking bays, they were automatically hit with fines because their registrations were caught on CCTV when they entered and left the KFC site.

The first people knew about it was when a letter landed on their doormat from private car park operator Civil Enforcement a few days later, ordering them to pay a £100 parking charge – reduced to £60 if paid within 14 days.

Read more: Crocs launches a KFC shoe that looks and smells like fried chicken

Mum-of-two Hayley Abbott, who was waiting in the KFC queue for 90 minutes, said it was “the most expensive KFC I've ever had in my life”.


KFC has cancelled the fines.

Abbot added: “There was a security guard bringing people into the car park and there was no mention of there being a time limit and a possible fine.

“Once you're in the queue, you can't get out of it. The cars were bumper to bumper.

“I was fuming when I got the parking ticket through the post a few days later. I was thinking, ‘this is the most expensive KFC I've ever had in my life.’”

Read more: Surprise reopening of KFC causes 'two-hour queues' and 'manic scenes'

Instead of paying the fine, Abbot challenged it – and her appeal was upheld.

Another victim of the fines, who gave her name as Alisha, said: “It wasn't my fault I was waiting in a queue.

“If KFC knew people were going to be fined, they shouldn't have let that many people in.”

There was also a strong response when news of the fines was posted on a Facebook group's page, with many others saying they had had the same experience and were refusing to pay.

After being inundated with complaints from angry customers, KFC said it had now cancelled the penalty notices.

A KFC spokesperson said: "It's great to be back and we're flattered by how much our Rock Ferry fans have missed us!

"Our longer than usual queues did result in a few unfair fines for the car park but we've put that right now by cancelling the charges."

https://uk.news.yahoo.com/kfc-drive-through-parking-fines-merseyside-110742018.html

Offline Overlord

  • Follower
  • **
  • Posts: 196
Re: Proof that ANPR cameras in car parks don't work
« Reply #201 on: 05 July, 2020, 09:11:28 PM »
Don't go to drive through takeaways. Go home and cook a proper meal!

 


Supporters of the NoToMob

In order to view this object you need Flash Player 9+ support!

Get Adobe Flash player