This is the reply I just received from Brent about my complaint of the way one of their $cars was driven.
[font=Arial:1q62s201]Dear Mr. xxxxxxxxx[/font:1q62s201]
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[font=Arial:1q62s201]May I first of apologise for the delay in writing to you.[/font:1q62s201]
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[font=Arial:1q62s201]On receipt of your complaint, the Civil Enforcement Officer driving the CCTV vehicle at Cricklewood Broadway on 2[sup:1q62s201]nd[/sup:1q62s201] April, 2011 was suspended from driving duties and was formally interviewed under his employer’s discipline procedures. He has been given formal words of advice as to his future conduct and reminded of his responsibilities when driving on duty. He has now been re-instated to driving duties, but a record of this incident will remain on his file for 6 months.[/font:1q62s201]
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[font=Arial:1q62s201]I apologise for any inconvenience this incident has caused you.[/font:1q62s201]
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Mike Lambert
Acting Parking Manager
L. B. Brent,
Pyramid House,
Fourth Way,
Wembley,
HA9 0LJ
020 8937 5091
I have replied with this.
Dear Mr Lambert,
Thank you for the response to my complaint, the delay is acceptable given the serious nature of the circumstances. I consider this matter is now closed as it has been dealt with correctly and to my full satisfaction.
Thank you.