Attended a London Underground Stn car park last Sept. operated by NCP. A saturday at 5pm approx. so it was just £2 all day until 0300am the following day.
Entered part of my Reg.No. as directed(4 digets) in the ANPR payment machine on site and the ANPR machine indentified my car so I acknowledged by pushing the appropriate button and was then asked to pay the £2. I used a debit card on the contactless system and was given a ticket/receipt..duly dated and timed with the amount paid £2. I pocket the ticket and at 11pm I returned and drove out the car park to home. With 6 days I had a PCN with the usual pics of my reg No. which was all correct. The PCN told me I had "failed to pay "on leaving the car park" at 11pm and invited me to pay £100 for parking which had been paid for. Believe this or not, I check the trousers I was wearing and in the back pocket found the NCP payment receipt, a little wrinkled but clearly showing date, time, location,£2. payment made and the 4 digets of my car No. and all their IT references. Knowing I was right I also went online and checked my bank statement and there it was... payment on that day and time (5pm) to NCP Parking for £2.
I called NCP the following day and spoke to a man called "Ronnie" and explained the error and the payment details that had been made. etc etc. He wouldnt accept that the cameras and the ticket machine were out of sync.?
His only help was telling me to Appeal the PCN. I said I wouldnt as that was a kind of admittance of guilt. I asked them to go back and check their I.T. side of the machine for the date and time and car reg No. etc etc ...surely not hard for a multi national company. I refused to send them the paperwork as requested thinking in maybe "lost in the post" and dont feel I should be wasting my time corrercting their errors.
They have obviously not and several nasty letters later they have passed the matter to debt recovery and solicitors(Wright Hassel) that keep try to call me on my mobile and sending letters threatening court action..because of my "Unauthorised overstay" so the crime changes...
Im refusing to have any conversation or contact with them and anticipate going to a court hearing with my documented proof of no debt and perhaps to show NCP up for what they really are. PARKING COWBOYS.......with ANPR toys. All their paper work is correct..they are just Lazy.